Carzonegh is a Ghana digital automotive marketplace that offers vehicle (including accessories) buying and selling process. To provide you with the full range of Carzonegh products and services, we need to collect and process certain information about you.

This Notice and our Cookies Policy apply to all visitors to and users of:

• the Carzonegh website at www.Carzonegh.com (the “Website”);
• any Carzonegh website that links to this Notice and/or our Cookies Policy;
• Carzonegh social media accounts;

It also applies to anyone contacting us by phone, WhatsApp, SMS, email, in letters and other correspondence, in person and via social media.

If you are a dealer contracted with us, please see the privacy notice that is available via the Portal for information regarding the personal information we hold and use in order to provide your dealership with requested products and services.

• Who are we? Data Controller and contact details

For the purposes of this Notice, the data controller is J3 Network Ltd t/a Carzonegh in Ghana and whose registered office address is at Ayikuma-Accra

If you have any questions regarding the use of your personal data please contact us at: admin@Carzonegh.com

Or on Phone / whatsApp: Ghana: +233(0)257825502  /  UK:+44 (0)7528069813

Information collected by us and how we use it

• Account Creation

To create an account, we will collect your email address and your chosen username (if different). Once you have registered you can include further personal details in your account including your name and you can view your adverts, payment history and subscriptions with us. Where you log in via Facebook or another social media account, we may be provided with limited personal details (including your account ID and email address) to verify you are logged in. We will use your name and phone number / email address to send you communications about your account.

Legal basis:

• Contract
• Legitimate Interest

More Information

We use your name, phone number and email address to register your account and send you service communications about how to access and manage your account (available within the “My Account” section of the Website). You can access the “My Account” area at any time to update your details and can also change your options regarding marketing communications from Carzonegh and/or third parties that you have selected in this area.

If you log-in via Facebook or another social media account, those sites may automatically give us access to your limited personal details (including your account ID and email address) in order to verify if you are logged in with their site. Once you are logged-in to our Website your data will be handled by us in accordance with this Privacy Policy and the Cookie Policy. We are not responsible for any use of your personal data by Facebook or any other social media site and you should review their privacy policies.

• Placing an advertisement

As part of the advert placement process on the Website, we collect your name, telephone number, email address and GPS address, as well as details of the vehicle you wish to sell (including the vehicle registration number VRN) and device ID and IP address.

Legal basis:

• Contract
• Legitimate interest
• Legal Obligation

More Information

We use your name, telephone number and email address to register your account and place your advert, confirm that your advert has been published and send you service communications about how to access and manage your account (available within the “My Account” section of the Website) and your advert. You can access the “My Account” area at any time to update your details and can also change your options regarding marketing communications from Carzonegh and/or third parties that you have selected in this area.

We use your GPS address to provide a positioning of the vehicle you advertise within our website; this allows potential buyers to locate vehicles for sale within a set radius of their chosen location. Your GPS address may be disclosed in your advert.

Vehicle Registration Numbers (VRN) are required to place an advert on the Website for regulatory and security purposes. We will not disclose the Vehicle Registration Number within the text of your advert to any person. However, if the Vehicle Registration Number is displayed in photographs within your advert then these details will be visible to Website visitors who may use them without your authorisation.

If your advert expires we will contact you via phone, whatsApp or email to give you the option to rebook your advert.

We may also use the information you provide for internal business records and purposes, including to analyse and develop our products and services and the Website.

You will also be required to supply payment details to place your advert. We use third party payment

providers to manage online payment transactions. Payment information is collected over a secure online payment gateway provided by the contracted providers

Payment information is used solely to process payment for your advert. We retain no record of your payment details.

• Communicating with us

When you communicate with us, you may provide personal data to us such as your name, address, contact details, organisation details. We will use this in order to deal with your communication.

Legal basis:

• Consent
• Legitimate interest
• Contract

More information

You may provide your personal data to us for one of the following reasons:

• To request information about advertising with Carzonegh or about any of Carzonegh’s services;
• To make a complaint;
• To enquire about working with us whether the enquiry is made by you personally or on behalf of an organisation;
• To register for and/or attend an event; and/or
• To respond to a survey.

Using services on Carzonegh

When using services on Carzonegh you will need to provide certain personal information such as name, email address, telephone number and GPS address and details regarding your vehicle/parts (including vehicle registration number, mileage, make and model) where necessary to enable us or a third party to provide you with the services requested. Depending on the service, this information may be passed to a third party.

Legal Basis

• Contract
• Consent

More information

Valuation – You will need to provide details regarding your vehicle and its valuation. This may be the vehicle registration number and mileage and/or other details regarding your vehicle such as the make and model.

Vehicle Search facility – You will need to supply your GPS address in order to use our vehicle search facility. We will use this to present adverts matching your search criteria with the distance from your selected location.

Request for test drive/quote/brochure – If you book a test drive of a new/old vehicle, or request a quote or brochure, through the Website where applicable, you will need to provide your name, email address, GPS address and telephone number which will be passed to the relevant dealer or other third party. Each request form clearly indicates that you are giving authorisation for your details to be passed to the relevant dealer or other party for them to contact you and action your request.

Chat Service – If you use the chat service, available on some dealer adverts, to communicate with dealers (“Chat Service”), you may disclose your name, email address and other personal information to a dealer while using the service. The Chat service is provided by a third party, Live Person Automotive and data they receive is processed in accordance with their privacy policy

All conversations and email exchanges may be recorded. Any personal information that you disclose during a live chat or via an online form will be accessible to and processed by Live Person Automotive, the Dealer with whom you communicate, and may be made available where necessary  to Carzonegh. Additionally, the Chat Service provider may use computer infrastructure which is situated outside of Ghana. By using the Chat Service, you acknowledge and agree that any personal data disclosed by you while using the Chat Service will be processed and stored by the Chat Service provider on its systems outside the Ghana and protected by adequate safeguards.

• Administration, development and monitoring of the Website and Services

To administer, maintain, develop, and improve our Website and services, we use your contact details and details of your activity on the Website and interactions with us such as name, telephone number, email address and GPS address, details of adverts you have published, details within the My Account section of the Website and your interactions with us.

Legal Basis:

• Legitimate Interests
• Consent

More information

We will use your contact details such as name, telephone number, email address and GPS address, details of adverts you have published, details with the My Account section of the Website and details of your activity on the Website and your interactions with us in order to:

• provide and administer the Website and related services and manage internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes, and to develop the Website and our products and services.
• generate an overall audience profile of visitors using the Website. We use this information to assist us in developing relevant content on the Website as well as encouraging automotive trade advertisers to place adverts for their stock or promotions on the Website.
• provide customers who have opted-in to receive marketing communications, with relevant and timely offers by email (including where customers have supplied their insurance renewal date information and/or vehicle ownership details).
• support our ‘Send to Mobile’ functionality. This allows visitors to our Website to send details of vehicles for sale to their mobile phone.
• provide a user-friendly online search experience. This includes the use of website analytics tools as described further in our Cookie Policy.
• identify the location of visitors, to block disruptive or fraudulent use, to establish the number of visits from different regions.

The Legal Basis we rely on for processing your information

Under data protection laws, we are required to have a legal basis to process your personal information. We have set out below the legal bases we rely on:

• Contract: To perform a contract entered into with you and fulfil our contractual obligations to you or to take steps at your request prior to entering into a contract. This processing is necessary for us to provide the service you have requested including registering and managing your account publishing your advert and providing service updates and our support services.
• Consent: To provide information and take actions in relation to services which you have opted-in to receive. This includes where you specifically request for your details to be passed onto a third party (e.g where you make an enquiry regarding a test drive or a vehicle for sale) or where you opt-in to receive relevant marketing communications from us. For further information regarding consent please see below.
• Legal Obligation: Where processing is necessary to comply with our legal or statutory obligations. This may include cooperating with police in relation to their investigations.
• Legitimate interest: Where necessary for our legitimate interests or those of a third party. We rely on this basis in order to monitor and improve our Website, products and/or services, understand how visitors and customers use our Website, products and/or services, to personalise content provided to you, to deal with enquiries and complaints, undertake market research and inform our general marketing, to run our business and maintain the security or our Website and services for you, us and other Website visitors and customers.
• Consent

Where consent is required for us or a dealer to process certain types of your personal data, it must be clearly given. You may give us your consent to receive our marketing communications and/or when you use the Website to request services provided by dealers.

Where you have given consent for Carzonegh to process your personal data you may withdraw consent at any time by emailing admin@Carzonegh.com. We will cease processing your data based on that consent, but this does not affect any processing we have undertaken at any time before withdrawal.

If you have given consent for your details to be passed to a dealer or other third party your data may already have been used by them to respond to your request before we can action your consent withdrawal. In this event, you will need to contact them to withdraw your consent to their use of your personal data.

• Complaints

If you wish to make a complaint about how your personal data is being processed by Carzonegh (or third parties as described above), or how your complaint has been handled, in the first instance please email your concerns to admin@Carzonegh.com.

Advertising terms & conditions (“Conditions”)

Please read these Conditions carefully as they govern the provision of a digital advertising package by us to you. We may modify these Conditions from time to time and you should therefore ensure that you review these Conditions regularly.

In these Conditions, “we”, “us” or “our” means  Carzonegh. When we refer to Carzonegh this includes the website located at Carzonegh.com (“Carzonegh Website”), and all other Carzonegh platforms operated by us.

These Conditions apply to any adverts that are placed, renewed and/or amended until that advert expires or is amended or renewed.

1. OUR CONTRACT WITH YOU
   1. These Conditions apply to any advert for the sale of a vehicle that is placed on Carzonegh by a private advertiser or a dealer and together with all other policies and terms posted on the Carzonegh Website, set out the terms on which we enter into a contract with you to provide you with access to our platforms and services.
   2. By placing an advert with us, you are deemed to have accepted these Conditions.
   3. Each time we accept a request from you to place an advert on Carzonegh, a separate severable contract is formed between you and us which is subject to these Conditions.
2. PLACING AN ADVERT
   1. When you place an advert on Carzonegh, you will be asked to choose a username and password which you are responsible for keeping secure. Carzonegh will not be liable to you if you fail to keep your username and password safe. Unless caused by our negligence, we will not be liable for any loss you might suffer if a third party gains unauthorised access to your account. You agree that the information supplied with your registration will be truthful, accurate and complete. You also agree that you will not attempt to register in the name of any other individual nor will you adopt any username which is offensive. All personal information supplied by you as part of the registration process will be protected and used in accordance with the terms of our privacy policy.
   2. If we accept your advert, whilst we cannot give any guarantees regarding timescales, we aim to process and publish adverts supplied online within 24 hours of receipt.
   3. Adverts placed may appear on all Carzonegh platforms, including all third party social media platforms on which Carzonegh are active.
   4. As soon as your advert has been accepted for publication, a confirmation email will be sent to you explaining that the advert has gone live on Carzonegh and you will be given a unique identification number in respect of your advert. In the event that an advert has been rejected for publication, we will attempt to contact you to explain why your advert has been rejected. In the event that we reject the advert prior to publishing, no charge will be incurred by you. Please note that no contract will be deemed to exist between you and us until we have sent you a confirmation email.
   5. If you purchase a ‘Business’ package, your advert will be published for 60 days period. At the end of each 60 days, you will be entitled to continuously re-book your advert for further 60 days for free, and you can do this as many times as you like, until your vehicle/part is sold (provided that there is no break in advertising). During each 60 days period, you will contact us by phone/email after 42 days to update us on whether your vehicle/part has been sold. If you notify us that your vehicle has not been sold, we will re-book your advert for free for a further 60 days period (commencing immediately after the current 60 days period). If you notify us that your vehicle has been sold, we will update the status of your advert accordingly. If we do not hear from you, we will assume that you do not wish to re-book and delete your advert. If we delete your advert as set out in this clause, there will be a break in advertising and you will lose the ability to rebook the advert for free under the ‘Business’ package. If you wish to rebook the advert, after the 60 days has elapsed you will be charged to do so.
3. ADVERT CONTENT GUIDELINES
   1. Each advert may only feature one vehicle. If you have more than one vehicle to sell, you will need to place a separate advert for each vehicle.
   2. We are only able to display one advert for each vehicle at any one time.
   3. We may accept photographs and videos (in a format to be determined by Carzonegh) of vehicles for use in adverts. However, we reserve the right in our sole discretion not to include a photograph and/or video in an advert.
   4. You are solely responsible for uploading any photographs and videos which form part of your advert unless agreed otherwise by us. We shall have no responsibility for the quality of any photographs and/or videos you upload or provide to us.
   5. Photographs and videos which form part of the adverts must:-
      1. show only one vehicle;
      2. be accurate in their description of the vehicle being displayed;
      3. comply with all applicable legislation and regulation;
      4. not contain any material that is subject to third party intellectual property rights or other third party proprietary rights (including rights of privacy or rights of publicity);
      5. not be defamatory or derogatory of any person or organisation;
      6. not contain any strong profanity or inappropriate content or be obscene, offensive, threatening, inflammatory, abusive, hateful, racist, anti-religious or sexually graphic;
      7. not be in any way discriminatory or promote discrimination of any kind;
      8. not be pornographic or violent;
      9. not disclose any personal information in respect of any individual (and personal information for the purpose of these Conditions is any information that can be used to identify a person or contact a person by any means);
      10. not impersonate any person or misrepresent your identity or affiliation with any person or company;
      11. not be unlawful or advocate, promote, incite any third party to commit or assist any unlawful or criminal act or contain any description or mention of illegal activity;
      12. not contain a statement which is direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism;
      13. not, other than solely in relation to the sale of the vehicle which is the subject of your advert, contain any advertising, promote any goods or services, drive traffic to another website or notify users of a promotion not approved by Carzonegh or otherwise attempt to make a commercial gain;
      14. not contain any spam;
      15. not contain text or audio not relevant to the vehicle being described;
      16. not be in any language other than English and Ghanaian Languages;
      17. not be irrelevant or off-topic; and
      18. not contain a url or link to any other site except the Advertiser’s own website. Carzonegh may check such photographs and videos which form part of the adverts to ensure that such content meets the above requirements
   6. If a photograph and/or video in your advert does not meet the requirements set out in Condition 3.5, we reserve the right not to publish the photograph and/or video (as applicable), to remove the relevant photograph and/or video (as applicable) from the advert or to remove the advert in its entirety from Carzonegh.
   7. If you need to amend your advert, you can use the online edit functionality featured on Carzonegh.
   8. You warrant that:
      1. you are a resident in Ghana or provided the correct country of residence ;
      2. you are either a private seller or acting in the course of trade or business;
      3. you have the right to sell the vehicle in the advert;
      4. the advert you are placing does not relate to a vehicle that is a non-declared write-off;
      5. the information contained within the advert is a true and accurate representation of the vehicle/part to which it relates, and any statement made in relation to the mileage of the vehicle being advertised is correct;
      6. the advert has consistent and accurate pricing throughout (in both the asking price section and the description) and the correct mileage has been provided;
      7. you will not act fraudulently and will deliver any vehicle/part advertised that is lawfully bought from you;
      8. all copy, information and materials that you provide to us is complete, accurate, legal, non-defamatory, decent, honest and truthful and complies with the Ghana Code of Advertising Practice, all other relevant codes under the general supervision of the Advertising Standards Authority and all current relevant legislation;
      9. the publication of the advert by us will not breach any contract, infringe any third party intellectual property rights or other rights; render us or any other company in our group liable to any proceedings; and/or cause a detriment to our reputation and/or the reputation of any company within our group;
      10. you will not upload any files to Carzonegh that contain a virus and/ or corrupted data; and
      11. the advert complies with these Conditions including without limitation Conditions 3.1 to 3.5.
   9. If you refer to a vehicle as being ‘Sold’ in any part of an advert, we shall automatically remove such advert from Carzonegh.
4. OUR RIGHTS AND OBLIGATIONS
   1. We shall provide the advertising service with reasonable care and skill in a professional and timely manner. However, you acknowledge and accept that it is technically impossible to guarantee that Carzonegh will be continuously available online or to guarantee the corruption free or error free transfer of an advert to Carzonegh.
   2. From time to time, we will need to carry out maintenance on our equipments and systems, and we shall use our reasonable endeavours to ensure that, in so doing, minimum disruption to any adverts is caused.
   3. We will use reasonable endeavours to remedy faults or errors on Carzonegh as soon as possible. [You acknowledge and accept that once a fault or error has been reported to us, it may take up to 48 hours for us to investigate and rectify the problem].
   4. We do not monitor or control and shall not be responsible for the content of your advert which you agree is your sole responsibility. Accordingly, you shall be responsible for any losses, expenses or other costs incurred by us caused by an untrue statement or inaccurate or unlawful content.
   5. We reserve the right to refuse to publish any advert without reason and to classify, edit and delete an advert at our sole discretion so as to: comply with legal or moral obligations placed on you or us; avoid infringing third party rights, applicable advertising Practice laws and all other codes under the general supervision of the Advertising Standards Authority and/ or any relevant legislation; respond to any complaints; correct typographical errors or technical inaccuracies that may appear from time to time; and for any other technical and/ or quality reasons. Where possible, we will attempt to contact you to inform you of these changes prior to publication and/or edit.
   6. We may at any time remove any or all of the materials from the advert which in our opinion are unlawful or are in breach of these Conditions.
   7. We may at any time vary the technical specifications of Carzonegh (or any parts of them) for operational reasons.
5. CHARGES AND PAYMENT
   1. The cost of placing an advert on Carzonegh depends on the advertising package you select and all prices are quoted on Carzonegh. All prices are exclusive of VAT.
   2. We have the right to change our advertising rates at any time and for any reason but any revised rates shall not apply to any adverts placed with us before publication of the revised rates.
   3. All adverts must be pre-paid prior to publication.
   4. Payment for adverts is made either online through Carzonegh or via our sales team on +233 (0) 257825502 if your advert is placed by phone.
   5. Where payment is taken through Carzonegh, we will refer you to a dedicated commerce provider who will take payment via a secure sever (SSL) connection to ensure the safety of your payment online. Payment can be made using momo, Visa, MasterCard or Maestro. Any cards used for payment must be registered in Ghana or UK to be accepted. Whilst every effort is made to ensure the safety of your credit card transaction, we cannot and do not accept liability for any loss or damage incurred as a result of using the secure payment mechanism.
6. INTELLECTUAL PROPERTY RIGHTS
   1. In respect of any materials which you supply to us (“Materials”), you grant us a non-exclusive, irrevocable, perpetual and royalty free licence to use such Materials for any purpose. You confirm that neither you nor any other person will assert any moral rights in or relating to the Materials referred to above against us or any third party.
   2. You agree that all intellectual property rights (including, without limitation, copyright, trademarks, database rights and design rights (whether registered or not)) in any copy, text, artwork, photographs, videos or other materials which we have created and/or in any way altered for you in connection with the advert shall belong to us absolutely.
7. OUR RIGHT TO TERMINATE THE CONTRACT
   1. We shall be entitled to terminate the contract with you and remove an advert at any time. We will provide you with notice of the removal of your advert. In such circumstances we shall provide a refund to you for the unexpired part of the advertising term unless we have terminated the contract pursuant to Condition 7.2 below.
   2. We may immediately suspend or terminate the contract and remove an advert where:
      1. you breach a term of these Conditions;
      2. you breach any of the provisions of Condition 3.8;
      3. we reasonably suspect that you are not complying with the provisions of Condition 3.8;
      4. you place an advert at our bargain rate but then price your vehicle above the vehicle price limit to which the bargain rate applies;
      5. You place an advert for one vehicle and then modify adverts details to sell multiple vehicles;
      6. You are a trade seller masquerading as a private seller and vice versa;
      7. if in our reasonable opinion, we have reason to believe that you have been abusive to our staff or we receive a complaint from a third party regarding your conduct in the sale of an advertised vehicle; and/ or
      8. any competent law enforcement or compliance authority instructs, advises or makes a recommendation to us to take down any of your adverts and/or suspend the delivery of services to you.
   3. If we remove an advert in accordance with Condition 7.2 above, you will not be entitled to any refund for the advert in question.
8. YOUR RIGHT TO CANCEL
   1. Please note that the digital advertising package provided by Carzonegh is a bespoke package, tailored to your requirements and is created instantaneously. By submitting your advert to us for publication, you consent to us publishing your advert within the 7-day cancellation period afforded to consumers, which begins on the day that we notify you that your advert has gone live on Carzonegh.
   2. By submitting your advert for publication, you acknowledge that your right to cancel the contract at no cost to you will be lost.
   3. An advert can be cancelled at any time by you, for example to avoid unwanted responses but no refunds will be given unless you cancel due to our breach of the contract.
9. LIABILITY
   1. Nothing in these Conditions shall exclude or restrict our liability for death or personal injury caused by our negligence, for fraudulent misrepresentation and/or for any other liability which we are not permitted to exclude or limit by law.
   2. If we fail to comply with these Conditions, we are responsible for loss or damage that you suffer as a foreseeable result of our breach of the Conditions or our negligence but we are not responsible for any loss or damage that is not foreseeable or for any loss or damage not caused by any breach on our part. Loss or damage would be foreseeable if it were an obvious consequence of our breach or if it were contemplated by you and us at the time the advert was published and the contract was formed.
   3. We will not be liable for any loss or damage caused by a distributed denial of service attack, viruses, malicious or impairing computer programs or other technologically harmful material that may affect Carzonegh, your advert and/ or may infect your computer equipment, computer programs, data or other proprietary material due to your use of Carzonegh or your downloading of any material posted on it or on any website linked to it.
   4. We cannot guarantee that by placing an advert on Carzonegh, you will sell the vehicle in question and we do not commit to finding a buyer for you. Our role is solely to provide a platform on which you can advertise your vehicle for sale.
   5. The Write-off Checks (referred to in Condition 2.2) that are carried out where applicable when you place your advert are based on data supplied by an independent third party. The results provided are valid as at the time the advert is placed. We will not be liable for the accuracy of the results of any Write-off Checks that are displayed in an advert. It is your responsibility to check the results of the Write-off Checks before you place your advert and determine whether or not you still want to proceed. We will not be liable for any loss you might suffer arising out of the results of any Write-off Checks.
   6. In order to create your advert, we may use certain third party data, including but not limited to data supplied by Glass’s Information Services Ltd (“Glass’s Data”). We will not be liable for the accuracy of any Glass’s Data that is included in or used to create your advert or for any loss or damage you might suffer as a result of the inclusion or use of Glass’s Data in your advert.
   7. If, as a result of placing an advert, you are successful in selling your vehicle/accessory, Carzonegh will not be connected in any way to that sale and will not be liable or responsible under any contract for the sale of your vehicle which you might enter into with a third party unless agreed otherwise.
   8. You agree that any questions and complaints regarding a vehicle advertised in your advert will be your responsibility only and that we do not have any liability in this regard.
   9. In the event of any error or omission in an advert, we may at our sole discretion either amend the relevant part of the advert or refund or adjust the charges. No refund, amendment or adjustment to the charges will be made where in our sole opinion, the error or omission does not materially detract from the advert or where it arises as a result of incorrect or inadequate information provided by you.
   10. We shall not be liable to you for any delay in performing and/or any failure to perform our obligations to you if the delay or failure is due to any event outside of our reasonable control (including without limitation, any act of God, fire, flood, explosion, storm, epidemic or natural disaster, strike, terrorist attack or threat of terrorist attack, infrastructure failure or power failure, denial of service attack, failure of public or private telecommunications networks).
   11. Nothing in these Conditions affects your legal rights. Please seek independent legal advise whenever necessary.
10. DATA PROTECTION AND SECURITY
    1. We take security very seriously and provide advice on the Carzonegh Website on steps you can take to ensure your safety and security when selling your vehicle.
    2. By submitting an advert to us, you are requesting that your advert appears on Carzonegh. This means that the advert and all information contained within it can potentially be viewed by all persons with internet access throughout the world. You consent to the publication of your data in this way.
    3. We use Protect My Number and a Customer to Customer messaging service to protect the privacy of our customers where necessary or applicable.
    4. Protect My Number disguises your telephone number from persons viewing your advert by allowing them to call you without seeing your true number. Protect My Number is automatically applied at the time you place your advert. Removal of this feature is only available by contacting our Customer Service team. Please note that if you opt out of Protect My Number, your telephone number will be visible to everybody viewing your advert.
    5. Customer to Customer messaging disguises your email address from persons viewing your advert by enabling them to contact you through a link on your advert without seeing your true email address. This is not optional. By placing an advert with us, you acknowledge and agree that your communication with persons viewing your advert will be via consent to the use of our Customer to Customer messaging service.
    6. You acknowledge and agree that by placing an advert with us, you will provide us with, and we will collect from you certain personal data relating to you (e.g. name, address and contact details). This personal data will be processed in accordance with our Privacy Policy and may be used for a number of purposes (as further detailed in our Privacy Policy) and which may include the prevention and detection of fraud, assisting with police investigations and/or enquiries and/or complying with statutory and regulatory obligations. Our Privacy Policy can be found on our website and we advise you to read it.
11. INFORMATION ABOUT US AND HOW TO CONTACT US
    1. Carzonegh is the trading name of J3 NETWORK LTD, a company registered in Ghana with registered company number CS135490822 office address is Carzonegh, Ayikuma-Accra
    2. If you wish to contact us in writing, you can do so by:
       1. e-mailing; admin@Carzonegh.com or
       2. Phone/WhatsApp Customer Services on +233 (0)257825502
    3. If you would like to speak to us on the telephone to discuss an advert that you have placed, to make a complaint about your advert or for general enquiries, please call +233 (0)257825502 Please check the Carzonegh Website to find our current opening hours.
    4. Please note that if we have to contact you or give you notice in writing, we may do so by e-mail, or by the phone/WhatsApp number you provide to us at the time you placed the advert.
12. GENERAL
    1. We may transfer our rights and obligations under these Conditions to a third party and we will always notify you in writing if this happens. This will not affect your rights or our obligations under these Conditions.
    2. Each of the paragraphs of these Conditions operates separately. If any court or relevant authority decides that any of them or any part of them are unlawful, the remaining paragraphs or parts will remain in full force and effect.
    3. If we fail to insist that you perform any of your obligations under these Conditions, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive an obligation by you, we will only do so in writing and that will not mean that we will automatically waive any later default by you.
    4. These Conditions form a contract between you and us. No other person shall have any rights to enforce them.
    5. These Conditions are governed and construed by Ghana law. This means that the contract formed between you and us and any dispute or claim arising out of it will be governed by Ghana law. You and we both agree that the Courts of Ghana will have non-exclusive jurisdiction. This means that a claim could be brought in any region of Ghana
13. TRADE ADVERTISING
    1. These Conditions relate to the advertising of vehicles by both PRIVATE SELLERS and TRADERS IN BUSINESS. If you are a seller you would like to advertise vehicles for sale on the Carzonegh Website, please call us on +233(0)257825502
    2. If you are a trader acting in the course of your business, you are not permitted to place any advert as a private advert and/or otherwise pass yourself off as a private seller. We require all adverts placed by people who seek to sell goods in the course of business to make the fact clear. This requirement applies whether the advertiser is acting on his own behalf, or for some other person. Customers should be able to tell whether an advert relates to a sale by a trade or private seller. It is the responsibility of the advertiser to comply with this terms and conditions. 
    3. We may, in our sole discretion, remove any advert that has been placed as private which we reasonably believe has been placed by a trader acting in the course of a business and vice versa. In such circumstances, you will not be entitled to any refund for the advert in question and you may be charged an administration fee by us.

How long we keep your personal information

We retain your personal information for as long as necessary to provide the Services you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our policies.

 Cookies & Similar Technologies

When you visit or interact with our sites, services, applications, tools or messaging, we or our authorized service providers may use cookies and other similar technologies to help provide you with a better, faster, and safer experience, and for advertising and marketing purposes. Please contact us for any further inquiries you may have.

 How do we protect your Personal Information

We protect your personal information using technical and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure, and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centres, and information access authorization controls. For more information about staying safe on Carzonegh website, or to report an issue with your account please visit our safety advise page. If you believe your account has been abused, please contact customer support

 Contact Us

If you have a question or a complaint about this privacy notice, our privacy standards, or our information handling practices, you can contact us on +233 (0)257825502

You can also email us at admin@Carzonegh.com 

Your right to file complaints with a data protection supervisory authority remains unaffected.

Safety

Recognising Phishing and Spoof Attempts

In order to protect the security of your account, it’s important to be able to recognize phishing attempts and spoof sites. Phishing is a term used when fraudsters try to gain access to personal account logins. Spoofs are websites or emails that attempt to mimic a particular company in order to trick users into providing their information. Most phishing attempts come in the form of spoof sites or emails.

Spotting a Phishing Attempt

Fraudsters go to great lengths to mimic real companies. They can use logos, similar email addresses, and even the names of employees to appear more realistic. Learning to spot phishing attempts comes down to recognising when you are dealing with the true organization, and when it may be a spoof. Here a few key signs to watch out for:

Alarmist statements

In an attempt to get users to act quickly, fraudsters often start messages with urgent claims such as ‘Your Account has been disabled. Change your password now to regain access or it will be deleted.’ These can also be positive statements, such as ‘You’ve qualified for a discount! Confirm your account information now to receive free features!’

Asking for confidential Information

In order to gain access to your accounts, fraudsters ask for passwords, bank accounts, or credit card information. Our team will never request this type of personal account information over email. We will also never send password reset emails unless you’ve specifically requested one through the ‘Forgot your password?’ button on the Carzonegh login page.

Bad Spelling and Grammar

Many phishing attempts come from overseas, and often use odd phrasing, incorrect spelling or bad grammar.

Suspicious Email Addresses

Legitimate Carzonegh emails will come from admin@Carzonegh.com email addresses. Don’t be fooled by emails that just contain Carzonegh in its email address

Spotting a Spoof Site

Whenever you are asked to enter in your password, double check the URL of the page. It should read as https://Carzonegh.com/login. If you don’t see the S in https:// or if there is anything between Carzonegh.com and the first forward slash (Ex.Carzonegh.com.spoof.com/), don’t click. Many browsers also have a secure connection symbol that will appear next to the URL as a small lock icon.

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When asked to use a link within an email you can hover over it before clicking to see the true URL. Depending on what browser or email application you’re using, you may see this at the bottom of your window, or as a pop up next to your curser. If it looks suspicious, don’t click.

What to Do

If you receive a phishing attempt, don’t open any links, download any attachments, or provide any of your information. 

Report this attempt to:

• https://safebrowsing.google.com/safebrowsing/report_phish
• https://report.netcraft.com/report
• direct to your email service provider
• direct to our customer service team.

When you report this please include a copy of the email, a screen shot of the site and the spoof site URL. If escalated to our customer service team. 

Quick Safety Tips

While most members of Carzonegh will have good experiences, it’s important to stay alert and educated about how to stay safe.

Know the Market

It’s important to know what the average cost of the item you’re looking for is in comparison to the ad you’re viewing. If it’s drastically less than similar items, be careful. Fraudsters often post a once-in-a-lifetime deal to pull in as many people as possible. The common saying stands: if it’s too good to be true, it probably is.

Do Your Research

If you’re buying an item, get to know what normally comes with it and make sure that all the parts you’ll need are there. For high-valued items, it’s also important to know what replicas look like and how to tell if it’s genuine.

If you’re looking into a service, buying a car, or anything offered by a business, look up the company online. Make sure that their address and phone number check out. If available, look up some online reviews.

Don’t Give Out Personal Information

When speaking to individuals  online, it’s important to be cautious when giving out information. Never give out your identification or banking details unless you are 100% sure that you’re speaking with the real company. Note: Carzonegh customer service team will never ask for your identification, passwords, or banking details.

Meet in Person Before Paying

A Fraudster’s greatest tool is that online translations are anonymous. Don’t provide any money until after you’ve met them in person and had a chance to inspect the item. We recommend that you meet during the day in a busy, public location like a police station, car station, market or Carzonegh premises .

Choose Safe Payment Methods

Many forms of money transfer can be faked or are hard to reverse should anything go wrong. If you can’t use cash, use safer methods such as bank transfer, momo and make sure that the payment has been processed before trading the item.

Trust Your Gut

Sometimes a sale just seems off. If anything isn’t sitting right with you, don’t be afraid to walk away. You are not obligated to follow through with a transaction even if you’ve already agreed to a price.

Note:

• Carzonegh is a local classifieds site and not all ads may be reviewed before going live to site.
• Carzonegh does not offer any sort of protection programs for advertised items. Any emails or websites that talk about such systems are scams, even if they may have the Carzonegh logo. If you receive any emails promoting these services, please forward the message to us.
• This article is intended to serve as a quick overview of online safety. For more in-depth information, please browse our full Safety section

Safe Payments

Once you’ve met, inspected the item and come to an agreement, it’s time to finalise the deal. There are many options to transfer money, both online and in person. Let’s take a look at the benefits of each.

Deposits

Requesting or offering deposits for items on Carzonegh is not recommended. However, some sellers do request one. Never pay a deposit on an item you haven’t seen in person. If you have seen it and you’re not completely comfortable leaving a deposit, it may be best to move on to another deal.

Cash

Cash is often the safest option. It’s generally accepted by everyone and is very hard to fake convincingly. However, it’s not impossible. If you’re accepting cash, especially for a large purchase, make sure you know how to recognize counterfeit currency.

Carrying cash as a buyer can have its own risks and be less convenient. Consider the situation and decide what’s best for you.

Cheque

Cheques can be more convenient than cash, but they can bounce. If you want a cheque, the safest option is to ask for a certified cheque and go to the bank with them to cash it before the item is signed over.

PayPal

When used cautiously, PayPal is a great tool for sending and receiving money online. When accepting a PayPal payment, always double check that the payment has actually been deposited into your account. PayPal payment confirmation emails can be faked, so make sure to check independently of the email (without using any links). If the payment confirmation email claims the payment won’t appear in your account for any reason, contact PayPal (directly through their website, not the email) before proceeding.

PayPal has some protections in place to help both buyers and sellers, but these protections don’t extend to all PayPal transactions. We do not recommend using PayPal’s Friends and Family payment option, as this skips their internal security and doesn’t offer protection.

If you’re ever not sure about a PayPal transfer, you can contact PayPal directly for help verifying it.

Money Wiring Services such as momo

If you decide to accept payment through one of these methods, don’t give them the item until you’ve been able to confirm with 100% certainty that the funds are in your account.

Note: If any buyer sends you an electronic transfer and then asks you to move some of the funds somewhere else – especially if they require the funds to be moved before you actually receive the money – don’t do it. This is likely an SMS scam. If you encounter any requests like this, please report it to our customer support team.

Bank Transfers

Like money wiring services, bank transfers may appear to offer a safe way to transfer money between a buyer and seller. However, once you have sent funds they are almost immediately transferred into the account of the recipient. If a deal was to fall through, or you were unhappy with the item you had paid for, your money is not protected. Transfers offer few options for a refund beyond the good will of the seller. We always urge caution when transferring money by bank. We recommend that you are completely satisfied with the item before committing to the transaction.

Safety at the Meet Up

Once you’ve come to an agreement and decided you’re going to make the trade, it’s important to meet in person. Meeting in person helps to prevent miscommunication, allows you to inspect the item one last time, and reduces the risk of scams.

Agree on a Safe Location

Unless you’re selling an item that can’t be moved easily, it’s best to meet somewhere other than your own home. A public location will help ensure safety for both parties, especially if you can’t meet until the evening. Try to choose somewhere with plenty of light, other people, and if possible, security cameras. Meeting in the parking lot of police station, local shops, fast food restaurants, or even the market are good choices.

Bring a Friend

Bringing a friend or family member with you is always a good idea. They can keep you company while you’re waiting and help ensure everything goes smoothly.

Inspect What You’re Buying Carefully

Even if you’ve seen photos and the seller assures you that it’s in perfect condition, it’s important to inspect the item thoroughly first. Even genuine sellers may not notice small scratches, dents, or other issues. If you’re buying a vehicle, taking the vehicle to a mechanic together to have it inspected can settle any final concerns.

The inspection is equally important for a seller. Ensure that the buyer looks over the item, turns it on, and knows about any wear and tear beforehand. That last inspection will make sure that both you and the buyer are aware of the items condition. This step will ensure that nothing is left unsaid that could cause issues later.

Once you’ve agreed to the deal, it’s time to complete the payment.

Suspicious Ads

Most ads on Carzonegh are posted by genuine sellers. When someone with bad intentions does come through the site, we have systems in place to try to catch them before any damage can be done. Despite these protections, any time you are buying or selling online it’s important to know how to recognise suspicious ads. There are a few warning signs to watch out for.

Too Good to be True Deals

In order to try and lure people into their scam, fraudsters will offer a deal that’s hard to refuse. They are likely to offer new or popular items at a fraction of the cost of similar ads. The advert may explain that the item is practically new, has all the best features, and has never had any issues. If any item, property, or vehicle seems to be too good a deal, be cautious.

If you’re the one selling the item, they may offer you more than asking price, or may want to buy everything you have for sale all at once.

Stock Photos

In most cases, fraudsters don’t actually have the item or property they’re offering. Instead, they pull photos from online. They often choose the best quality photos that are the most likely to convince you to buy. One quick method to check if the photos are genuine is to do a quick image search.

Note: While stock images can be a bad sign, they don’t necessarily mean an ad is a scam. Genuine sellers do sometimes use images from online, especially if the item is new. Don’t worry unless you see other red flags as well. If you’re unsure, you can always request original photos.

Email in Their Ad

Fraudsters will often request that you leave Carzonegh and contact them through a private platform. This helps them to avoid our security systems. If they ask you to reply to their personal email address instead of their masked Carzonegh email, be cautious.

Tip: If for some reason a seller doesn’t want to use Carzonegh messages to communicate, ask to give them a call. Fraudsters will rarely speak directly over the phone.

Car Insurance

Your questions answered

Do I need car insurance?

Car insurance provides you with cover if you’re involved in a car accident. Car insurance is also a legal requirement for those who own or drive a car unless it has been declared off road and kept on private property. If you’re uninsured, you can be arrested, fined or prosecuted.

• What will my car insurance cover?

In the event of an accident, most insurance policies cover damage to your car and/or other vehicles, injuries and property damage. Insurance policies also tend to cover fire damage and attempted or actual theft.

The cover provided by car insurance policies can vary, so check the small print for exclusions or limitations.

Types of insurance cover

COMPREHENSIVE

Comprehensive insurance cover provides the most cover, protecting you, your car, and others in the event of an accident.

THIRD PARTY, FIRE, AND THEFT

Third party, fire and theft (TPFT) offer the same level of cover as third-party, but also covers you if your car is stolen or damaged by fire.

THIRD PARTY ONLY

The most basic car insurance policy; it only covers injuries or damage to other people. That means you won’t be protected if you’re injured, or your car is lost, stolen, damaged or destroyed by fire.

What is an insurance premium?

An insurance premium is the money you pay for your insurance policy. Some insurers allow you to pay your premium in instalments, with others will require you to pay it in full at the start. If you don’t pay your insurance premium, your policy may be cancelled.